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How to return an item, make a warranty claim or exchange
All returns, exchanges and warranty claims are made on our returns page:
Enter your order number and the email address you used to order, choose the item(s) and tell us what you need. We'll email you a returns number once we've reviewed it. Please label your parcel clearly with that number, and do not send anything back before you have it.
Returns and exchanges
We only accept returns that meet all of the following conditions:
- The request is made within 30 days of receiving your item(s)
- The item has not been fitted or attempted to be fitted, or used on the road
- The item is returned in its original packaging, undamaged, with the internal padding still in place
- All components, accessories, manuals and tags are present and the item is in resaleable condition
All returns are subject to inspection on arrival. If an item does not meet these conditions, it will be sent back to you at your cost. While in transit, and until your return is approved, the item remains your responsibility.
Any returns question? Email hello@ventura-bike.co.uk before sending anything.
Return postage
You pay to send an item back. We will reimburse the postage only if the item is faulty, damaged on receipt, sent in error by us, or covered by an approved warranty claim, and you sent it Royal Mail 2nd Class Signed For. Please keep your postage receipt. We cannot reimburse postage if a warranty claim is declined.
Warranty
All Ventura products are covered by a 12-month warranty from the date of purchase.
Start a warranty claim on the returns page above. Please include proof of purchase, a clear description of the issue and photographs that show the problem. Our Customer Service Team will assess the claim and guide you through the next steps.
Refunds
Refunds are processed once your cancellation is confirmed or your return has been inspected and accepted. The money goes back to your original payment method within 5–10 working days of us processing it.
Cancelling an order
We aim to despatch all in-stock items within 1 business day of the order being placed. To cancel, you must tell us the same working day. We will make every effort to cancel in time, but cancellation is not guaranteed once an item is being processed for despatch. Out-of-stock items can be cancelled any time before they are restocked and fulfilled.
If your order has already been despatched, use the returns page above. We do not cover return postage for cancelled orders.
If an item you ordered unexpectedly goes out of stock, we will contact you. You can choose a special order from the manufacturer, with an updated delivery estimate, or cancel for a refund.
Fitment & compatibility
If you are unsure whether a part fits your bike, contact our team before ordering. When your part arrives, we strongly recommend offering it up to the bike without installing it. If it appears incompatible, do not proceed with installation: start a return straight away.
European Union 14-day cooling-off period
If your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without giving a reason. The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.
Questions and returns address
For any returns question, email hello@ventura-bike.co.uk. Once you have your returns number, send your parcel to:
Motohaus Powersports Limited
Unit 1a Rose Estate
Osborn Way
Hook
RG27 9UT
United Kingdom