Mainland UK

Delivery Times

• Standard Delivery: 3–5 business days

• Priority Delivery: 1–2 business days

  Place your order before 12pm and we’ll aim to ship it the same day!

Just a heads-up: we don’t ship over weekends or bank holidays, so please allow a little extra time during these periods.

Delivery Costs

• Orders under £50: £3.99
• Orders over £50.01: Free
• Priority Delivery: £7.99

We do our best to keep stock levels accurate on our website. If something’s out of stock, it’ll be marked as on backorder. This info updates from our live system, though there may be the odd delay.

If your order includes a backordered item, we’ll get in touch to confirm the expected lead time. Your full order will ship once everything’s ready to go.

We use APC, DPD, or Royal Mail to ship your order.

Royal Mail parcels are sent via 48-hour tracked service—you’ll get tracking details once delivery has been attempted.

Overseas Delivery

Delivery Times

• Standard Delivery: 5–10 business days

  We’ll aim to ship your order the same day we receive it, but weekends and bank holidays may cause slight delays.

Delivery Costs

• Shipping charges are calculated at checkout once your delivery address is entered.

Customs & Import Charges:

When your parcel reaches the border, you may be contacted to pay customs tax.

We’re not able to influence or estimate these charges in advance.

If you choose not to accept the delivery, the courier fee will still apply. Once the item is returned to us, we’ll refund the cost of the products—please allow 5–10 business days for this to reach your original payment method.

Please note, we cannot deliver globally as we are the UK Distributor for Ventura. However, if you would like to check if we deliver to your country, please reach out directly on hello@ventura-bike.co.uk

Lost or Damaged Parcels

If your parcel hasn’t arrived after receiving your dispatch confirmation, just drop us a line at hello@ventura-bike.co.uk with your order number and we’ll look into it for you.

Cancellation

• We aim to despatch all in-stock items within 1 business day of the order being placed. If you wish to cancel your order, you must notify us the same working day.
  • We will make every effort to cancel your order in time, but cancellation is not guaranteed once an item is being processed for despatch.
• For out-of-stock items, cancellation is possible any time prior to restocking and fulfilment.

If your order has already been despatched at the time we receive your cancellation request, you will need to follow the returns process outlined below. Please note: we do not cover return postage costs for cancelled orders.

As the main UK distributor for Ventura, it is not possible for us to ship to other countries or locations. Thank you for your understanding